ABOUT US

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Dan Scannell, Founder of Beara Partners

Dan Scannell
Founder, Scannell CXT

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Built to connect customer experience with business performance.

Scannell CXT was created to help organisations turn ambition into practical progress. Too often, strategy, customer experience and operational performance are treated as separate conversations. We bring them together.

Founded by Dan Scannell, Scannell CXT works with leaders to cut through complexity, sharpen priorities and deliver measurable improvements for customers, teams and the wider business.

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Independent consultancy for customer experience, operations and business improvement.

WHO WE WORK WITH

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We partner with leaders driving meaningful change.

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Executive
teams

Leadership teams seeking clarity, alignment and better outcomes.

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Customer
leaders

CXO and Heads of Customer driving experience strategy and performance.

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Contact centre
leaders

Leaders focused on service quality efficiency and team performance.

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Transforming
organisations

Businesses navigating change, complexity and growth.

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Scaling
businesses

Ambitious businesses building capability and preparing for the next stage.

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OUR SERVICES

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Expertise where experience, operations and performance meet.

Focused support for organisations that need clearer priorities, stronger delivery and measurable improvement.

01

Customer
Experience Strategy

Design customer experiences that improve loyalty, advocacy and commercial performance.

02

Contact Centre
Transformation

Improve contact centre design, operating models, service quality, efficiency and performance.

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03

AI & Digital
Transformation

Identify and implement practical digital and AI opportunities across customer and operational journeys.

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04

Fractional
Leadership

Senior leadership support for organisations that need strategic direction, transformation capability or interim expertise.

05

Operations &
Performance

Strengthen processes, management systems and operational discipline to improve quality, efficiency and results.

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06

Transformation
Delivery

Turn strategy into action through clear roadmaps, governance, mobilisation and hands-on implementation support.

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Colorful 3D spiral shape with gradient hues of yellow, orange, pink, purple, and blue, reflecting on a black surface.

Focused support for organisations that need clearer priorities, stronger delivery and measurable improvement.

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Start a conversation
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LETS TALK

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Ready to make progress?

Tell us a little about the challenge, opportunity or change you are working through. We’ll come back to you directly to arrange an initial conversation.